Account Manager (B2B SaaS) at APE Mobile

APE Mobile

Account Manager (B2B SaaS)

Full-Time in Leederville, AU - Mid Level

APE Mobile is on a mission to provide the transformational insights that construction companies will depend on to win in this fast changing industry. We’ve been doing this by eliminating paperwork in the field and providing real-time access to data to help customers understand what is happening out on site. “Nothing short of amazing” as one customer put it. Site workers can even talk into their phone and get answers - think 'Siri for Construction'. The future is looking very interesting...

We're an Australian company with customers in Australia, New Zealand, the USA and UK. You are probably overachieving at your current role and will be excited to join a company that can provide big personal growth opportunities over the next few years.

The Role

We are looking for an experienced account manager with a keen sales focus to help onboard & rollout new customers, and retain and upsell current customers.

Your primary role is to ensure that our customers are getting enormous value from our software, are super happy and in turn, increase usage across their business.

  • Delve into the details of how each customer is using APE Mobile
  • Understand the key drivers, people, problems and our value
  • Bring best practices from similar customers, uncover new ways we can add value
  • Build strong relationships with key stakeholders
  • Plan and deliver pilots and rollouts alongside Sales & Customer Success
  • Spot early warning signs and bring customers back on track
  • Be the customers’ advocate within APE Mobile
  • Run mini-projects such as setting up in-app product tours

Outcomes

  • Help deliver the best pilot experience possible
  • Ensure expected outcomes are being continually met (problems solved / value provided)
  • Have a plan in place for each customer to retain & expand
  • Find and develop new opportunities within current customers
  • Update and track activity in Salesforce
  • Demonstrate commitment to delivering awesome outcomes

Role Competencies

  • Outcome focused
  • Takes ownership
  • Inquisitive, always asking questions
  • Finds ways around problems
  • Very strong written and verbal communication skills
  • Distills complex information into simple communications
  • Team player
  • A bright spark - fun and a smashing person to work with!

Cultural Fit

  • Think like a customer
  • Open company, no BS
  • Continuous improvement
  • Never, ever, ever give up
  • Spirited fun

Technical Skills

  • Able to use all the usual office software including CRM (we use Salesforce)
  • Comfortable with, and an interest in, technology in general

Experience

  • 1+ years account management in B2B software, preferably SaaS
  • Used to working with a large number of accounts
  • Experience in a role with some sales/upsell/retention component preferred
  • Demonstrable history of achievement (in work or elsewhere)
  • Preferably worked for a startup / small team

Benefits

  • Competitive salary and bonus
  • Employee share options
  • Great office environment
  • Great location in Leederville near public transport, cafes, restaurants, etc.
  • Opportunity to join a small but experienced team
  • Flexible working hours. Work-life balance
  • Sit/stand workstations
  • Casual dress code
  • Open, collaborative office space
  • Awesome colleagues!


About APE Mobile

APE Mobile is field based construction software to connect the site to the office. We enable companies to go paperless in the field by magically rolling all their form templates, checklists & drawings into a low cost app. They gain valuable insights whilst eliminating paper and without disruptive change to their business.

Based in Perth, our team is kicking some serious goals and growing rapidly. Your input will truly matter and your opinions will always be heard.

We use the latest software and tools and we will make sure you are up to speed on those. We've got big plans and would love you to join us on the journey.

We're serious about creating a great, fun workplace but we don't overlook equal opportunity and ethical business practices. We work pretty hard but expect you to have, or at least want, a life outside work. We're building a long-term business and that means sustainable working conditions.

www.apemobile.com